Frequently Asked Questions

Frequently Asked Questions

Who runs FLFY?

Brendan & Kay Costello, a husband and wife duo. It first started with Brendan, but as his tiny business grew into a small business, Kay jumped aboard. Now, you'll hear from both of them if you ever need help, have questions, just want to say hi, or gives us a shout out!

Where are you located?

Sacramento, CA

How long does shipping take?

Shipping varies by state and country. Our goal is to ship it same day/next day (except for Sundays and holidays). For United States, it can take anywhere from 4-7 days to be received. (Although we like to brag that many of our FLFY friends say we're as fast as Amazon!) Once we have shipped it, it's on the Post Office to get it to you! For Canada and Puerto Rico, it can take up to 14 days. Again, once it's left us, it's up to the Post Office and Customs to get it to you!

Where do you ship?

We ship the United States, Puerto Rico, and Canada. We have information for shipping to Europe. Feel free to ask us!

What are Bow Bucks?

Bow Bucks is our reward program, where you can earn points for signing up with us! There are many other ways to earn, including referrals, shopping, and even for your birthday! To apply Bow Bucks on an order, you'll sign in to your account and use the app or blue icon to access your Bow Bucks. Once there, select how many Bow Bucks you are using.  Copy and paste this coupon at checkout. What a sweet deal! 

Do you have a location to shop in?

At this time, we are online only. We do offer porch pick up for our locals. Make sure to use "pick up" at checkout. Once we've pulled your order, you'll receive notification that it's ready for pick up. Then, just let us know when you're coming, and we'll make sure to have your order on the decorated bookshelf for easy and safe pick up!